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The policies for NoorSpark Quran are divided into the following sections:

1. Terms of Service
2. Fee, Attendance, Leave, and Refund Policy
3. Teacher Terms and Conditions
4. Quality Assurance & Student Progress
5. Privacy and Data Protection
6. Code of Conduct (Students, Parents, Teachers)

1. Terms of Service

• Students and parents agree to comply with all policies and guidelines.
• NoorSpark Quran reserves the right to update policies at any time; updates will be posted on the website.
• Enrollment constitutes acceptance of all terms.
• Services may be suspended or terminated if terms are violated.

2. Fee, Attendance, Leave, and Refund Policy

2.1 Fee & Payment

• Monthly fees must be paid in advance, during the last week of the month for the next month.
• Overdue fees exceeding 7 days may result in class suspension.
• Fees may increase annually (~6–8%).

2.2 Attendance

• Students must attend classes at assigned times.
• Frequent or repeated schedule changes are not allowed, except for serious reasons (school, tuition, job).
• Classes missed without proper 6-hour notice are not eligible for makeup or refund.

2.3 Leave & Excused Absence

• Excused leave requires at least 6 hours advance notice.
• If a student misses more than 1 week of excused classes, refunds are calculated for missed classes only.

2.4 Rescheduling

• Rescheduling must be done via the administration team only, not directly with teachers.
• Rescheduling is subject to teacher availability.

2.5 Holiday Policy

• Teachers’ Eid leaves are paid and included in monthly fees.
• No refunds or makeup classes for holidays.

3. Teacher Terms and Conditions

3.1 Contract-Based Teachers

• All teachers are hired on contract for a fixed period.
• Each teacher has assigned fixed class timings.

3.2 Teacher Replacement

• If a teacher resigns, completes the contract, or is terminated:
  • A qualified replacement teacher will be provided.
  • Parents/students cannot force the institute to retain a teacher.

3.3 Direct Communication

• Students/parents cannot directly contact teachers regarding complaints or schedule issues.
• All issues must go through administration.

4. Quality Assurance & Student Progress

4.1 Reporting Teacher Issues

• Report concerns about teaching style, professionalism, or quality immediately to administration.
• Failing to report issues promptly may result in any resulting loss not being the responsibility of the institute.

4.2 Student Assessment

• Mandatory tests every 3 months to assess learning.
• Parent-Teacher-Administration meetings every 6 months to review progress and plan next steps.

4.3 Class Monitoring

• Classes may be recorded for quality and training purposes.
• Recordings are secure and private.

5. Privacy and Data Protection

• Personal and payment information is collected only for academic and administrative purposes.
• Students/parents must not share personal info with teachers.
• Data is stored securely; the institute is not responsible for misuse due to violation of rules.
• Updates to privacy policies will be posted on the website.

6. Code of Conduct

6.1 Student & Parent Code

• Attend classes on time.
• Respect teachers and staff.
• Follow Islamic etiquette.
• Inform administration of absences.
• Comply with fee and scheduling policies.

6.2 Teacher Code

• Maintain professionalism and punctuality.
• Follow the approved curriculum.
• Respect students and parents.
• Communicate only through official channels.
• Avoid requesting personal details.